Watch our on-demand webinar on how to diffuse situations with difficult people in the workplace.
Difficult people defy logic. Some are blissfully unaware of the negative impact they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, they create unnecessary complexity, strife and worst of all stress. Believe it or not, you can stay calm, defuse conflict, and keep your dignity.
Northern Insuring Agency, Inc. collaberated with Catamount Consulting to offer some additional advice. This webinar addresses communication skills for dealing with disagreements.
- Find an approach that enables you to control what you can and eliminate what you can’t.
- Learn de-escalation tactics and how to defuse the situation.
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