Webinar – Dealing with Difficult People

OSHA Training for COVID-19

Northern Insuring Agency - Workplace Conflict ResolutionJOIN US on April 20, 2021 at 9:00 AM EST.

Difficult people defy logic. Some are blissfully unaware of the negative impact they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, they create unnecessary complexity, strife and worst of all stress. .Believe it or not, you can stay calm, defuse conflict, and keep your dignity.

Northern Insuring Agency, Inc. will be collaborating with Catamount Consulting to offer some additional advice on April 20th at 9:00 am. This webinar addresses communication skills for dealing with disagreements.

  • Find an approach that enables you to control what you can and eliminate what you can’t.
  • Learn de-escalation tactics and how to defuse the situation.



Randy Giltz is the Senior Vice President of Northern Insuring Agency. With more than 30 years of experience in business insurance, Randy holds the designation of Chartered Property and Casualty Underwriter and Certified School Risks Manager. Randy approaches insurance as a ‘people business,’ emphasizing the importance of communication and nurturing relationships as the keys to his success.

Jason Spector is a 25-year veteran educator and coach.  Jason has extensive experience in Social Emotional supports, Culture building and Mindset coaching.  Fifteen years ago, Jason Co-Founded an organization that cultivates cultural empathy within groups and organizations.  Jason’s work for the past two decades has connected to all facets of society around empowerment, human connection and peak performance.  Jason has a Master’s Degree in Coaching, he is certified as a Mindset Mastery Coach as well as a Culture of Care Trainer.  Jason’s unique knowledge and experience offers a broad range of value to many individuals and groups in a wide variety of spaces.  Along with his favorite role of being a father and husband he is also extremely passionate in Performance Psychology, Teaching, Wrestling, Mixed Martial Arts, Bodybuilding, Emotional Agility and Empathetic Conditioning.  His mission is to teach others how to wake up energized, show up ready for anything and drive home fulfilled.