Webinar – Conflict Resolution in the Workplace

OSHA Training for COVID-19

Northern Insuring Agency - Workplace Conflict ResolutionJOIN US on October 20, 2020 at 11:30 AM EST.

Resolved problems mean fewer distractions, less stress, and more time back in your day. Register Below!

Conflict management is an essential skill for all business professionals, as nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether the conflict is passive or very aggressive, it can paralyze your group, department, or the entire organization. Northern Insuring Agency, Inc. will be collaborating with Catamount Consulting to offer some additional advice on October 20th at 11:30 am.

Do you deal with conflict between shifts, departments, or locations? This webinar addresses communication skills for dealing with disagreements.

  • Learn to negotiate reasonable and neutral options for an acceptable outcome for everyone.
  • Identify anger triggers and disengage from those situations, focusing on a solution instead.
  • Managing conflicts quickly through conflict resolution and negotiation skills training prevents disruptions and loss of productivity.

Register to join this discussion by filling out the form below!


Randy Giltz is the Senior Vice President of Northern Insuring Agency. With more than 30 years of experience in business insurance, Randy holds the designation of Chartered Property and Casualty Underwriter and Certified School Risks Manager. Randy approaches insurance as a ‘people business,’ emphasizing the importance of communication and nurturing relationships as the keys to his success.

Dennis Riley has over 26 years of law enforcement experience in both the United States Marine Corps and the civilian sector. He has instructed in Various Conflict Resolution Topics, Workplace Violence, Leadership, Non-Lethal Weapons, Defensive Tactics, Small Arms, and Anti-Terrorism Force Protection. Dennis also specializes in client-based resolutions in disruptive environments and takes a collaborative and unconventional approach to his teaching methods.

Webinar Registration: Conflict Resolution in the Workplace